Returns & Exchanges
At Jo.S, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Return
Log into your Jo.S account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Place the items in their original packaging with all tags attached to ensure they remain in unworn, resaleable condition.
Label and Ship
Print your prepaid shipping label from our portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing